Zoom has become the latest technology company to ride this year’s wave of artificial intelligence (AI) integration.
The video conferencing platform announced in a press release Tuesday (May 16) that it is partnering — and investing — with AI firm Anthropic.
The collaboration will integrate Anthropic’s AI assistant, Claude, with Zoom’s platform, starting with Zoom Contact Center.
“With Claude guiding agents toward trustworthy resolutions and powering self-service for end-users, companies will be able to take customer relationships to another level,” said Smita Hashim, chief product officer for Zoom, in the release.
Working with Anthropic, Hashim said, furthers the company’s goal of a “federated” approach to AI while also “advancing leading-edge companies like Anthropic and helping to drive innovation in the Zoom ecosystem and beyond.”
