Vi, India’s leading telecom operator, has partnered with Anritsu to enhance the calling experience for customers on VoLTE (Voice over LTE) in the country. The partnership aims to improve the quality of voice service and enhance the overall customer experience. Vi has implemented a VoLTE monitoring solution from Anritsu, which offers faster call connectivity and crystal clear sound quality.
The solution also improves efficiency by detecting and demarcating VoLTE service issues faster. It also provides an enhanced view of VoLTE service-specific insights and prioritizes resolution based on subscriber impact and severity. Anritsu provides enhanced visibility across all VoLTE dimensions, enabling faster identification and resolution of customer-affecting issues.
Jagbir Singh, Chief Technology Officer, Vi said, “Real-time anomaly detection across our VoLTE services allows us to proactively detect, isolate, and diagnose customer-impacting issues. The solution is widely adopted by our Operations team and significantly improved VoLTE experience of our customers. Partnering with Anritsu has delivered exceptional benefits to our subscribers, and we will extend the successful approach to enhance other services like International Roaming.”
