The Office of the Principal Accountant General (Accounts & Entitlements), Nagaland, held a press conference on July 4 to clarify its position, reiterate its standard operating procedures, and reaffirm its commitment to public accountability and service excellence.
Addressing the press at the conference, Principal Accountant General Frederick Syiemlieh, IAAS, was joined by Senior Deputy Accountants General (Audit) Kahoto J. Yepthomi, IAAS, and Azhar Jamal, IAAS. The officials collectively dismissed the claims made in the news report as misleading and sought to educate the public about the structured processes followed in pension authorization.
Clarifying the procedure, the AG office stressed that it is not the sanctioning authority for pensions of State Government employees. That role lies with the individual departments where the employees served. Only after all pension documents are verified and approved at the departmental level are they forwarded to the AG office, which is responsible for processing and authorizing the pension or family pension.
According to the Citizens’ Charter of the AG office, the standard timeline for issuing a Pension Payment Order (PPO) is within 30 working days, provided all required documentation is in order. To illustrate its performance, the AG office shared recent statistics: in the past 12 months, the office received 3,927 pension cases, of which 3,515 were successfully settled within the prescribed timeline. These included 2,415 cases received within 0–6 months of retirement, 922 between 7–12 months, and 590 after more than a year.
The office emphasized its ongoing commitment to transparency. A complete list of authorized pension cases, along with the name, contact number, and email ID of the responsible officer, is regularly updated on the AG office’s official website https://cag.gov.in/ae/nagaland/en and on the notice board at its premises.
On the issue of public accessibility, officials clarified that the names and contact details of the Public Information Officer (PIO), Assistant PIO, Grievance Redressal Officer, and Branch Officers are all publicly displayed at the reception and online. Visitors are welcomed in the Visitors’ Room on all working days except Wednesdays.
Reiterating its commitment to high service standards, the AG office encouraged pensioners and citizens to use formal grievance redressal mechanisms. Complaints and suggestions related to pensions or General Provident Fund (GPF) matters can be submitted via the online portal at https://cag.gov.in/ae/nagaland/en/ae-complaint-suggestion or by emailing agaenagaland@cag.gov.in. If the issue remains unresolved, it may be escalated to the Sr. Administrative Officer (Complaint) at grstate2@cag.gov.in or submitted through the CPGRAMS platform.
