IndiGo announced today that passengers “severely impacted” by the disruption at airports between December 3 and 5—caused by a major crew shortage—will receive compensation of ₹10,000. The airline has not yet explained what qualifies as “severely impacted” or how it plans to identify eligible customers. IndiGo, which has faced criticism after hundreds of flights were cancelled over several days, said it has already processed refunds for affected travellers.
In its statement, the airline acknowledged that many passengers were stranded for hours due to congestion and assured that those most affected would receive ₹10,000 travel vouchers valid for any IndiGo flight for the next year. This amount is in addition to the ₹5,000–₹10,000 compensation it is required to offer under government rules for flights cancelled within 24 hours of departure.
IndiGo added that its operations have been fully restored for the past four days, with no same-day cancellations except for weather or technical reasons. It is now operating over 1,900 flights across 138 destinations and claims its on-time performance has returned to industry-leading levels. The government, however, has cut IndiGo’s winter schedule by 10% after the airline’s poor readiness for new safety norms triggered the crisis.
