Equitas aims to elevate the customer experience with a cloud-native platform

IBM (NYSE: IBM) announced that Equitas Small Finance Bank is collaborating with IBM Consulting to design and build a digital banking platform that delivers customers and partners a modern and secure experience. This partnership will help Equitas leverage technology as a differentiator in its next growth phase.

Equitas Small Finance Bank is modernizing with a cloud-native platform architecture to capitalize on its position as a technology-forward industry leader. Equitasis and IBM Consulting are working together to adopt a cloud-native architecture to secure digital channels and applications, boost operational efficiency, and comply with industry regulatory compliance requirements. IBM Consulting will develop and deploy modern web and admin portals and multi-device banking apps for Retail Banking.

Narayanan Easwaran, Chief Information Officer, Equitas Small Finance Bank said,“Equitas SFB as part of its ongoing digital transformation program would be focusing on customer experience by leveraging data and analytics to drive omni channel engagement and enable a platform-driven ecosystem to make the experience of banking and finance more personalized and empowering.”

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